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Shipping and Delivery

Please note there may be delays during public holidays and average shipping times will be subject to COVID-19 government announcements and lockdown restrictions in Auckland, New Zealand.

 

 

NEW ZEALAND

We use Courier Post for our local orders and offer a tracking service as well as having their Customer Services team to utilize in tracking your shipment.

 

 

Estimated Delivery Time

Cost

Order over $200.00

Auckland Region

1 - 3 business days

$9

FREE

Urban Areas

5 - 7 business days

$9

FREE

Rural Areas

5 - 7 business days

$9

FREE

 

INTERNATIONAL

We use DHL Express to service ALL our international orders as they provide real-time tracking and have local offices you can contact directly to find out where your shipment is and when it will be delivered.

  

 

Estimated Delivery Time

Cost

Order over $200.00 AUD

Australia (metro areas only)

Overnight - 3 business days

$20NZD

FREE

 

Estimated Delivery Time

Cost

Order over $300.00 NZD

Pacific Islands

2 - 4 business days

$40 NZD

FREE

Asia & India

2 - 4 business days

$40 NZD

FREE

USA & Canada

2 - 4 business days

$40 NZD

FREE

UK & Europe

3 - 7 business days

$40 NZD

FREE

Rest of the World

5+ business days

$40 NZD

FREE

 

 

Additional charges for international orders

International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Fade Clothing Ltd. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.

 

FAQs:

How long does my order take?

Australia: Overnight - 3 working days
Asia: 2-4 working days
Pacific Islands: 2-4 working days
USA & Canada: 2-4 workings days
UK: 3-7 working days
Europe: 3-7 working days
Rest of the World: 5+ working days

 

Do you deliver to a PO Box?

Please note WE DO NOT ACCEPT P.O BOXES as a delivery address. If you are using a P.O Box, please enter in your local post office address as you will be able to collect your package from their facility.

 

How can I track my order?

In your email you will find your tracking link from either one of our two shipping partners. Following your individual tracking link you will have an available contact number for your local office to make any queries.

 

What if I am not home?

Contact the local customer services from one of our two shipping partners to make a change to your delivery method.
NZ – contact CourierPost, have your tracking number ready during your phone call as your reference. 
International – DHL Express have their ON Demand Delivery feature enabled on all tracking numbers so you can actually select your delivery method via your own tracking link, otherwise jump onto their website: https://www.dhl.com/ and track your shipment online.
Australia – if the above is not working for you, contact DHL

 

My order is late?

Please understand that the estimated delivery times above are only estimates, and are not guaranteed. We recommend that customers order well in advance for situations where an order needs to arrive by a particular date. We do not accept responsibility or offer refunds for delays in delivery.

 

DISCLAIMER

Fade Clothing Ltd is not responsible for the loss of parcels if the customer has created an Authority to Leave at the address which an order is delivered to. Please ensure your address details are correct as Fade Clothing Ltd takes no responsibility for deliveries which are made to addresses entered in error. Please contact either Courier Post or DHL Express via your tracking number details.

 

QUESTIONS ABOUT SHIPPING
If you have any further questions relating to shipping & delivery, please contact our team at admin@fadeclothing.co.nz, we're always happy to help.

 

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